To retain your reservation, a 50% deposit is required at the time of booking. We require name, phone number, email & address of the guest staying. Balance of payment is due on or prior to arrival. Deposits are non-refundable or transferable for any: - No shows - Cancellations within 1 month of arrival date - Early departure if your stay is cut short due to weather, health or other circumstances If the booking is cancelled more than 1 month prior to arrival date, the deposit will only be refunded if the unit is relet for the same period as booked - less a $50 administration fee.
COVID CANCELLATIONS A refund of your deposit will ONLY occur if access to North Stradbroke Island is closed (meaning Redland City is in lockdown). A refund will not be granted in instances where: - the area you live in is in lockdown - you are unable to travel due to quarantine rules - you are unable to travel due to border closures It’s a tight policy, and creates a higher level of risk when travelling from interstate or from other regions – but it became necessary after all the previous lockdowns. If we can replace your booking for the entire time of your stay, then we may be able to refund a large portion of your deposit – the key is advance warning wherever possible.
All cancellations will incur a $50 administration fee
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