BOOKING INFORMATION AND CONDITIONS
Bookings are made with Halcyon Bay as agents for the owners of each house. The following terms
and conditions apply to your booking and it is important that you read them carefully.

BOOKING INFORMATION
* A deposit of 30% of the tariff is required at the time of booking
* Balance of the account is due one month prior to arrival.
* If a booking is made less than one month prior to arrival date then full payment of the tariff is
required at the time of booking.
* Tariffs do not attract GST.
* Payment may be made by Credit Card (Visa or Mastercard). A 1.5% fee applies to Australian
Credit Cards and 2.5% for International Cards.
* Payment may also be made by EFT (Electronic Funds Transfer) to BSB 016 580 Account
Number 290371335. Please use your surname as the reference/narration. Payments by EFT
do not attract the credit card fee.

CANCELLATION POLICY
* We understand that under certain circumstances you may need to change your plans. Please
be aware that a cancellation fee will apply. Cancellations need to be in writing or via email.
* If the booking is cancelled more than one month from the scheduled date of arrival your
deposit will be refunded, less a $100 administration fee, providing we are able to re-book
the property. If we are unable to re-book the property your deposit is forfeited.
* If the booking is cancelled less than one month from the scheduled date of arrival you will be
liable for the full value of the booking. However, if we are able to re-book the property you will
be released from your liability for full payment but the deposit will be forfeited.

RIGHT TO REFUSE OR REVOKE BOOKINGS
* The Managers of Halcyon Bay and the Property Owners reserve the right to revoke or refuse
to honour any accommodation booking which may in the opinion of either the managers or
owner, (and at their sole discretion) be unsuitable for the property concerned. The same right
to revoke or refuse a booking applies should details given of the guests prove to be
inaccurate. In such instances a full refund will be given.

LEAVERS WEEK
* Halcyon Bay does not accept Leavers, with or without parents. If any Leavers related booking
is evident on arrival, the full payment will be forfeited and you will be asked to leave the resort.

NUMBER OF GUESTS
* The property may only be occupied by the number of people it is set up for as described on
the website.

BOND
* Credit card details will be taken to cover any additional cleaning required or damage which
may occur during your stay. The card details will be destroyed should no expenditure occur.
* If incoming guests are unable to supply credit card details a bond of $1000 is payable either
prior to or on arrival.
* Any damage or breakages must be reported to the office before departure and may incur a
charge. If there is unreported damage or breakage or items missing in the house an
appropriate charge will be applied to your credit card to cover the cost of repair or
replacement.

BABY NEEDS
* Please let us know at the time of booking if you will require a high chair or Portacot in the
house. Please note that bedding is not provided for Portacots.

ARRIVAL AND DEPARTURE TIMES
* Check in time is after 2pm. If you expect to arrive after 5pm please call 9759 1919 to
make arrangements for picking up the key.
* Departure time is 10am unless otherwise agreed.
* No refund will be made for any unused days of a booking.

LINEN/TOWELS
* Bed linen, tea towels, and towels are all provided. Please note that beach towels are not
provided, nor is bedding for Portacots.

CONSUMABLES
* A small starter pack is provided consisting of, tea, coffee and sugar. Washing up liquid and
dishwashing tablets are also provided as well as two toilet rolls for each toilet. Please note
this is a starter pack only for your convenience. If you run out you will need to replenish the
items.

FOXTEL
* Not every house has FOXTEL so please check with the Managers when booking if this is
important to you.

PETS
* Currently House 22 and House 2 are the only houses which may accept pets and is subject to certain
conditions. Requests for pet accommodation in this house must be approved at the time of
booking and confirmed in writing or by email. A fee of $50 per stay applies to pets.

PARKING
* As per Strata By-Laws the number of vehicles must not exceed the maximum number able to
be accommodated at each house as follows:
HOUSE 2 - Two HOUSE 7 - Four HOUSE 16 - Three HOUSE 20 - Three
HOUSE 3 - Four HOUSE 12 - Four HOUSE 17 - Four HOUSE 21 - Threewo
HOUSE 4 - Three HOUSE 14 - Four HOUSE 18 - Four HOUSE 22 - Two
HOUSE 6 - Two HOUSE 15 - Three HOUSE 19 - Two HOUSE 23 - Two
* Anyone exceeding this limit will be asked to move their car out of the resort.
* Parking is not permitted on lawns.
* The empty block is privately owned and parking is strictly prohibited on them.

BOATS/TRAILERS
* There are only two boat bays available. If you intend bringing a boat or trailer please bring this
to the attention of the Managers prior to arrival to discuss options.

NOISE
* Halcyon Bay is a family resort. Although we realise that you are on holiday and wish to enjoy a
good time we ask that you respect the rights of other guests and our neighbours to a peaceful
night's sleep. Please be aware that sound carries and not everyone wants to hear your
conversations and music. Quiet time is from 10.30 pm so we ask that you move inside and
close doors and windows to minimise disturbance to others. Disturbance to neighbours,
including excessive noise, may result in the termination of rental without refund.

HOUSE CONTENTS
* Each house has full kitchen facilities and includes a dishwasher, fridge/freezer, washing
machine, dryer, iron, ironing board and hairdryer.
* Each house is privately owned and has been furnished and equipped by the owner. Therefore
if any items are moved between houses they must be returned before departure. Failure to do
this may incur a minimum fee of $65. Any items that are missing will be charged accordingly.
* Each house has its own gas BBQ. If you need a replacement gas bottle please call the office
on 9759 1919.

WEDDINGS & OTHER GROUPS
* Generally Halcyon Bay does not allow functions such as parties or wedding receptions on the
premises. If you are planning a social gathering or function at the house please discuss your
plans with management. Special bond or other conditions may apply if Halcyon Bay does at
its discretion approve the function.
* In the case of multiple house bookings, the person making the booking will be held
responsible for the conduct of their guests and for any damage that may occur
* Halcyon Bay reserves the right to terminate any gathering and require visitors and/or guests to
leave the premises
* Visitors must park outside the resort.
* Functions or gatherings on the reserve between the house and the beach are not permitted
without a permit from the City of Busselton.

SECURITY
* For the security and safety of guests, Halcyon Bay utilises CCTV surveillance. However, to
minimise opportunistic theft guests are advised not to leave items such as bikes, scooters,
fishing gear etc, outside at night.
* All personal belongings, luggage, vehicles, and other property of the guest of any description
shall be at the risk of the guest at all times and neither the Manager nor the respective owner
accepts any responsibility for any loss or damage.

MAINTENANCE
* Please advise the Managers of any items of maintenance that need attending to during your
stay.

INTERNET ACCESS
Free WiFi is available for guests. Please call in to the office to collect your password.

SMOKING
* Smoking is strictly prohibited in all of the houses.
* If there is evidence of smoking inside the house there will be an extra cleaning charge of $300
applied to the credit card as window treatments and furnishing will need to be cleaned.
* If you or others smoke outside please dispose of the extinguished butts in the wheelie bin
outside - not in the plant pots or garden beds.

DEPARTURE
* Check out time is by 10am unless approved otherwise
* The house must be left clean and tidy when you leave. All dishes to be washed and put away
or in the dishwasher and bins emptied.
* If the house is left in an untidy condition a minimum of $65 may be applied to your
credit card.
* Keys are to be returned to the office on departure. There is a Key Drop box outside the office
for early departures.
* If any keys are lost or stolen or not returned, you may be charged for new keys and lock
changes to protect the property

Thank you for choosing Halcyon Bay for your holiday accommodation. We hope you have an
enjoyable stay with us and we will happily do whatever we can to make it so.

Kate & Dylan Leeuwenburg
Resident Managers
Halcyon Bay
08 9759 1919